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Client Services in the Office of Information Technology provides help desk support related to Norfolk State University computer systems, hardware, or software for students, faculties, staffs, and computer labs.

Faculty & Staff

Robin Price- Interim Director/IT Manager, Client Services

Client Services Support Team

  • Portia Dinger - Senior Support Technician
  • James Carter- Senior Lab Technician
  • Reginald Sands - Senior, Support Lab Technician
  • Larry Williams - Senior PC Technician
  • Keith Duplessis - Senior PC Technician

Password Reset

NSU Faculty and Staff are able to change or reset their passwords, if they have extablished an online profile. If you have not extablished an online profile, please contact Client Services.

WiFi Assistance

During one’s stay or visit to NSU, wireless is available in most buildings. Students who have NSU accounts will be able to access NSUWIRELESS using the same username and password used to access MyNSU. Additional information

MyNSU Mobile

MyNSU Mobile is an application for Android and iOS that provides a convenient way to connect to campus news, events, and MyNSU services. Learn more


Visit the OIT Knowledgebase to find answers to commonly asked questions. These include Blackboard issues, Wifi configurations, information for students and general pc logon issues. Visit the Knowledgebase

Reporting Problems

The Office of Information Technology strives to resolve customer technology issues in a timely manner. We provide support for issues with email, printing, software web-based applications and network connectivity.

Opening a Support Ticket

Log into the NSU OTRS (Open Technology Real Services) to open a support ticket. When prompted, enter in your NSU userid/password. Once a ticket has been opened, you will be notified via NSU email. OTRS Login