Welcome to Norfolk State University’s Customer Care and Student Advocacy Webpage.
Our goal is to provide you with the ultimate and most respectful customer care experience. We are committed to address comments, questions, and concerns related to your experience with Norfolk State University. We value your feedback and seek to enhance your level of satisfaction. We want to exceed your expectations! You are valued, appreciated, and important to us.
May we help you resolve a matter? Your feedback is important to us. Just complete the online form. We’ll investigate your concern and provide follow-up results within 48 – 72 hours, three business days. Additional time for resolution may be needed, based on the complexity of the concern, and during Registration and New Student Orientation.
Please provide as much information as possible to assist us in our review.
Need Immediate Assistance? Call: 757-823-2152
We welcome all suggestions and accolades.
In accordance with VAC 40-31-100 of the Virginia Administrative Code, the State Council of Higher Education of Virginia (SCHEV) is responsible for investigating all written and signed student complaints against post-secondary educational institutions in Virginia, once a student has exhausted all available grievance procedures at the University. Please review the attached link for additional information: SCHEV Student Complaints Page.
Student Consultation Form
Office of Enrollment Management Student Consultation Form - pdf
You must speak with someone in the respective Enrollment Management Office (Admissions, Customer Care, Financial Aid, Registrar, Student Accounts) before you can be serviced in this office.